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A team of industry-focused experts including Systems Engineers, Business Analysts, and Configuration Engineers comprise the core of the Project Management function. Business Analysts bring a business perspective to each implementation. Their extensive real world public safety industry experience helps them understand the features of our products from the client's perspective. They are adept at listening and asking the right questions to fully ascertain operational, as well as associated business needs. In many cases, they recommend changes in our clients' procedures to help them more efficiently run their operation. Business Analysts drive the configuration and business rules requirements for each implementation, and consult with our clients continually throughout the project to ensure the system is properly configured to meet the operational needs of each agency. They manage the System Orientation, Configuration, and Acceptance Testing phases of each project, and work in tandem with clients to provide ongoing support through pre go-live and post-live phases of implementation.
Our products are highly integrated with clients' peripheral systems. TriTech System's engineers work hand-in-hand with our clients to specify interface criteria, and acceptance test parameters to ensure we accurately capture the business requirements of each interface and execute to those set standards. The systems engineering team group oversees the product roadmap for TriTech products and the integration methodology.
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